8mbete Privacy Policy

1 Introduction

8mbete ("we", "our", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We consider protecting our users' privacy to be our highest priority.

This Privacy Policy ("Policy") describes in detail how we collect, use, store, and protect your personal information when you use 8mbete's website, applications, and services. This policy works as a supplement to our Terms and Conditions.

By continuing to use 8mbete's services, you are considered to have accepted the terms set out in this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.

2 Information Collection

8mbete may collect your information in various ways. Below is a detailed description of the information collected:

2.1 Information Provided at Registration

When you create an account on 8mbete, we collect the following information:

• Full name (in Bengali or English)
• Email address
• Mobile phone number
• Date of birth (for age verification — to confirm 21+)
• Username and password

2.2 Financial Information

To process transactions, we collect:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Transaction history and amounts
• Deposit and withdrawal records

We never store your full bank account number or mobile banking PIN. Sensitive information related to transactions is always encrypted.

2.3 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Time and date of use (as per Bangladesh Standard Time)
• A list of pages you have visited
• Referring URL (where you came from before reaching our site)

2.4 Information for Identity Verification

In certain situations — particularly for large withdrawals or account security — we may request verification of National ID (NID) or passport information. This information is used solely for the purpose of confirming identity.

3 Purpose of Information Use

8mbete uses collected information only for lawful and specific purposes. The main purposes for which we use information are as follows:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming, betting, and other platform services specifically.
• Transaction Processing: To correctly complete deposit and withdrawal requests.
• Customer Support: To resolve your questions, complaints, and issues. 8mbete provides 24/7 Bengali live chat support.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Age Verification: To ensure only persons aged 21 or above are using the service.
• Service Improvement: To analyze your experience and improve the quality of the platform.
• Communication: To send important updates, security alerts, and relevant information.
• Legal Compliance: To comply with applicable laws and regulations.

We never use your information to send irrelevant advertisements or sell your information to third parties.

4 Information Storage and Protection

8mbete is committed to ensuring the highest level of security for your information. We use industry-standard best practices and technology:

4.1 Technical Protection

• SSL Encryption: Our entire website is protected by SSL (Secure Sockets Layer) technology. This means all information exchanged between your browser and our servers is transmitted in encrypted form.
• Data Encryption: Sensitive information — particularly passwords and financial data — is stored using advanced encryption algorithms.
• Firewall Protection: Our servers are protected by a robust firewall system that prevents unauthorized access.
• Regular Security Audits: Regular security testing is conducted to identify vulnerabilities in our systems.

4.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations or resolve disputes.

4.3 Organizational Protection

Only authorized personnel can access your personal information. All staff are required to maintain confidentiality and are provided with regular security training.

5 Sharing Information with Third Parties

8mbete never sells your personal information to third parties. However, in certain situations we may share information in a limited way with trusted partners:

5.1 Payment Processors

To complete transactions, we work with payment gateway service providers. Only the necessary information is shared to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

5.2 Game Providers

Various game providers' games are available on our platform, including Pragmatic Play, Spribe, JILI, and PG Soft. Necessary gaming data may be shared to ensure fair gameplay.

5.3 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

5.4 Business Changes

If there is a significant change to 8mbete's business structure (such as a merger or acquisition), user information may be transferred to the new entity. In such cases, we will notify you in advance.

6 Cookies and Tracking

8mbete uses cookies and similar technologies to improve your browsing experience.

6.1 What Are Cookies?

Cookies are small text files stored on your device. They help our platform remember your preferences and provide better service.

6.2 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Store your language preferences and other settings.
• Analytics Cookies: Collect platform usage statistics to help improve services.

6.3 Cookie Control

You can control cookie acceptance by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

7 Your Rights

As a user of 8mbete, you have the following rights over your own information:

• Right to Access Information: You can request to know what information we are storing about you.
• Right to Correct Information: If there is any error in your information, you can request a correction.
• Right to Delete Information: In certain situations, you can request that your personal information be deleted. However, if there are legal obligations, it may not be possible to delete all information.
• Right to Restrict Processing: In certain situations, you can request that the processing of your information be restricted.
• Right to Data Portability: You can request to receive your information in a structured, machine-readable format.
• Right to Object: You can object to specific uses of your information.

To exercise these rights, contact us via live chat or email. We will process your request as quickly as possible.

8 Account Deactivation and Data Deletion

If you want to close your account on 8mbete, contact our 24/7 live chat. After receiving your account closure request:

• Your account will be deactivated and no new transactions or gameplay will be possible.
• Any pending withdrawal requests will be processed first.
• Information required to meet legal obligations will be retained for the specified period.
• Remaining personal information will be deleted or anonymized if there are no legal requirements.

If you want to close your account for responsible gaming reasons, please read our Responsible Gaming Guide. We also provide self-exclusion and limit-setting features.

9 Minors' Privacy

8mbete strictly does not provide services to persons under 21 years of age. Our platform is for adults (aged 21+) only.

We verify age at registration. If it comes to our attention that a minor's information has been collected for any reason, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please inform us immediately.

10 Privacy Policy Changes

8mbete may update this privacy policy from time to time. Changes may occur due to legal changes, business needs, or improvements to our services.

For significant changes, we will:

• Note the updated date on this page.
• Send a notification to your registered email.
• Inform you about the change while you are using the service.

If you continue using the service after the changes, you will be considered to have agreed to the updated policy. If you do not agree with the new policy, you have the right to close your account.

11 Contact Us

If you have any questions, comments, or concerns about this privacy policy, or if you want to exercise any rights related to your information, please contact us: